Avid Supportverträge

Choose the Avid Support Services plan that’s right for you:

Avid Standard Support

Protects your software investment by providing access to the latest hardware and software updates.

• 5 x 9 assisted support

• 7 x 24 access to online knowledge base and product forums

• Software updates and patches

• Optional: Access to scheduled onsite support – 7 business days (fees apply) *1

Avid Priority Support

Offers you an advanced level of protection, providing access to the latest software updates and advance exchange for defective materials.

Includes everything in Standard, plus:

• Same day initial response objective for issues

• Advanced Exchange for materials within 2 business days

• Optional: Access to onsite support – 3 business days (fees apply)*1

• Avid Uptime Support

Designed for small to mid-sized broadcast, post-production and recording facilities who require 24-hour assistance to resolve issues and manage critical outages.

Includes everything in Priority, plus:

• 7 x 24 assisted support

• 1 hour response time for Critical On Air issues

• Priority queuing

• Advance Exchange for materials within 1 business day

• Optional: Access to onsite support – 2 business days (fees apply)*1

• Avid Enterprise Support

The industry’s most comprehensive support network, providing round-the-clock protection for complex mission-critical environments, including high-end networked broadcast and post-production

Includes everything in Uptime, plus:

• 15 minute response time for Critical On Air issues

• Designated team

• Advanced Exchange for materials same day *2

• Periodic Support Review

• Custom Support Alerts

• Virtual Annual Health Checks*3

• Workflow and 3rd party integration support

• Quarterly Report Card

• Customer Champion

• Optional: Next business day onsite support (fees apply)*1

Contact your local Avid representative to see if Enterprise Level Support is right for you.
1 Available for limited geographies.
2 Available for limited products in some geographies. Otherwise next business day.
3 Available for limited products.
For more information go to:
www.avid.com/supportoffering

support_brochure_4_16.pdf 1,72 MB